Scariodintt Publisharys - our terms and conditions of supply of products
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods and/or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 If you do not agree to these terms, you should not place an order with us. If you do place an order with us, you will be deemed to have accepted these terms.
2. Information about us and how to contact us
2.1 Who we are. We are Scariodintts Limited (trading as Scariodintt Publisharys), a company incorporated and registered in England and Wales. Our company registration number is 11854628 and our registered office is at Hereford House, 3 Offa Street, Hereford HR1 2LL, United Kingdom. We are registered for VAT and our registration number is 350 706 811.
2.2 How to contact us. You can contact us by writing to us by email at firstname.lastname@example.org or by post to Hereford House, 3 Offa Street, Hereford HR1 2LL, United Kingdom.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. These terms will form the basis of that contract.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock and we do not know when we will be able to restock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we cannot deliver the physical product to the country or state in which you reside, or for some other reason beyond our control.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. You should tell us the order number whenever you contact us about your order. You must retain this information as you will be required to supply it when discussing your order.
3.4 We only sell to customers in countries to which we can deliver.
Please note our prices do not include taxes and duties applicable to your country. We can only sell physical products to customers in countries or states to which we can deliver. If we can’t deliver physical products to where you live, we will not accept your order. We are not responsible if you are unable to download our digital content, whether this is because of legal restrictions in the country or state in which you live, or otherwise. If we are aware that you will be unable for legal reasons to download any of our digital content, we will not accept your order for such content.
4. Our products
4.1 What we do and what we offer. We are a book publisher. As at the date of these terms (see the end of these terms to find out the date when they were last updated) we only publish one book – The Octunnumi Fosbit Files Prologue by Trevor Alan Foris – in printed book form only, together with an augmented reality app, which is currently available as a free download from the Apple App Store or Google Play. You can find out more information about our augmented reality app at our website at https://www.the- octunnumi.com/app-info. The app is not compatible on all mobile devices, and we do not accept any responsibility for this should you be unable to access it. As we intend in the future to publish further books in the Octunnumi series and offer other products and content. These terms will apply equally to such further products and content as they do to the products currently available from us.
4.2 Goods, digital content and products. In these terms, where we refer to “goods” we are referring to physical products, namely printed books (and any other physical products that we may offer for sale, in the future), and where we refer to “digital content” we are referring to the app and to any other digital content that we may make available in the future, whether for free download and/or purchase – this might include an e-book, an audiobook or any other content that can be downloaded or streamed or otherwise obtained by electronic means). The expression “products”, as used in these terms, includes both goods and digital content.
4.3 Products may vary slightly from their pictures. The images of the products on our website and social media accounts are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colours of the products. Your product may vary slightly from those images.
4.4 Product packaging may vary. The packaging of the physical product is an important part the product itself, and it may vary from that shown in images on our website or social media accounts, as we endeavour to improve and refresh the packaging style from time to time. Further, physical products shipped to locations outside the UK maybe packaged in an outer wrapping, but this is purely for protection purposes only and does not form part of the physical product itself. Similarly, the black cardboard box in which books are dispatched is only for protection during postage and does not form part of the product.
4.5 Product content may vary. Each printing (edition) of the printed book is and will be slightly different from any previous editions in some subtle way or ways. There may also be differences from time to time in the digital content. See if you can spot the differences!
5. Your rights to make changes to your order
If you wish to make a change to an order you have placed, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change (for example, because the product has already been dispatched to you) or if the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the products. We may change the products:
(a) to provide some content that is subtly different to previously available content;
(b) to reflect changes in relevant laws and regulatory requirements; and
(c) to implement minor technical adjustments and improvements, for example to address a security
threat. These changes will not affect your use or enjoyment of the product.
6.2 Changes to these terms.
We reserve the right to change these terms and conditions at anytime without notification, and they take affect once placed on the website. It is your responsibility to check for updates to these terms, and by continuing to use our website and placing orders, you are agreeing to any update to these terms.
6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. We can make any changes to digital content that we make available to you as a free download.
7. Providing the products
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the products.
(a) If the products are goods. If the products are goods, we will deliver them to you as soon as reasonably possible. Delivery time frames are only a guide and should not be taken as guaranteed and are stated at the time of order. We will endeavour to contact you with an estimated delivery date, which should be within 6 weeks after the day on which we accept your order. However, there are times when the demand for our products is so high that delivery can take longer. This is because our production standards are very high and our products unique, and we will not compromise on quality in order to deliver products more quickly than would otherwise be possible.
(b) If the product is or includes a one-off purchase or free download of digital content. We will make the digital content available for download by you as soon as we accept your order and, where applicable, receive your payment.
(c) If you do not receive your goods, you have the following time frame from your shipped date to contact us regarding the matter; anything after these dates we are unable to deal with.
UK & EU – 60 days
USA, Canada & Australia – 90 days
Rest of the World – 120 days
You will need to provide us with both your order confirmation and your ‘shipped’ email to confirm your dates. Failure to provide these means we are unable to process any refund or replacement.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. We are not responsible for mail forwarding services. Our obligation is to deliver to the address given at the time of ordering. Any problems regarding delivery in this instance are the customers responsibility.
7.4 We use an external service for fulfilment and delivery. We use an external supplier for all aspects of fulfilment and delivery of orders.
7.5 If you are not at home when the product is delivered.
If no one is available at your address to take delivery and the product/s cannot be posted through your letterbox, our delivery agent may leave; in a mailbox/safe place/with a neighbour or leave a note.
If the delivery agent has confirmed a delivery attempt was made which will be shown on the tracking of your parcel, then you, the customer, are liable for any resend charges once your parcel is returned to sender and received in our hub. Until your parcel is received by us in the hub we cannot act upon your request for re-send or partial refund.
The times of delivery mentioned by us are only indications and are not guaranteed.