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Hello lovely beings…

Thank you so much for wanting to connect with us here at

The Octunnumi.

As you are aware, there are delays in ports and customs

departments worldwide, creating a backlog of products being

imported to your wonderful countries. This is unfortunately having an impact on some of our delivery times.

Please check with your local government on

expected delays to goods arriving before placing your order,

or if you are waiting for a delivery that has been marked as shipped.


If you have a query about your order please submit your question below with your order number as the heading as this allows us to answer more efficiently.
 

If you receive a shipping notification...

For those of you eagerly awaiting your copies, some of you should have seen your status changed to shipped.


Please note, when we hit the shipped button here it does not mean you will receive tracking info immediately!!

 

 

 


What it does mean is that your parcel has left our warehouse and en-route to our distribution hub, then on to your postal provider, who then, on receipt will scan it into their system. It will be at this point that you will receive tracking info.

 

Please allow sometime between shipped status on your order and tracking info becoming available – especially if you reside outside of the UK.

Please note that letters and books are dispatched separately

CHANGES TO DETAILS: 

If your query is about a change or amendment of address – please submit your ORDER NUMBER, FIRST LINE

of original shipping destination and

FULL ADDRESS of NEW

shipping destination. 

Please note: as orders start to be dispatched some

changes may not be possible

If there is anything other than the above we can help you with,

please do drop us a line.

Message sent. Thanks!