The Octunnumi — Terms and Conditions of Supply
Last updated: [insert date]
These terms explain how we supply physical goods, digital content and membership subscriptions. Please read them carefully before placing an order. By purchasing from us, you agree to these terms.
If you do not agree, please do not place an order.
1. Who we are
The Octunnumi is a trading name of Scallywag Pressenteri Ltd, registered at Hereford House, 3 Offa Street, Hereford, HR1 2LL, United Kingdom.
Contact us at: the-octunnumi@the-octunnumi.com
2. What these terms cover
These terms apply to:
-
physical goods
-
digital content
-
membership subscriptions
-
pre‑orders
-
bespoke items
Additional policies apply to your use of our website. Please see our Website Terms of Use, Acceptable Use Policy and Privacy Policy.
3. Orders and acceptance
Your order is accepted when we email you to confirm it. At that point, a contract is formed.
If we cannot accept your order, we will tell you and will not charge you. Reasons may include:
-
out of stock
-
delivery restrictions
-
pricing errors
-
legal restrictions
-
unexpected limits on our resources
We will assign an order number. Please keep it safe.
We only sell physical goods to locations we can deliver to. Prices do not include local taxes or duties.
4. Our products
4.1 Physical goods
Physical goods include printed books and any other items we may offer.
Images are illustrative. Colours and packaging may vary. Protective packaging used for shipping is not part of the product.
Each printing may differ slightly from previous editions.
4.2 Digital content
Digital content includes:
-
membership content
-
audio
-
animations
-
e‑books
-
downloads
-
streamed content
Digital content may change over time. Updates may be required.
4.3 Membership subscriptions
Membership grants access to online content available only through The Octunnumi website. Access is personal and non‑transferable.
Full membership rules are set out in section 12.
5. Making changes
If you wish to change your order, contact us. We will confirm if the change is possible. If not, you may end the contract as set out in section 10.
6. Our right to make changes
We may make minor changes to products to:
-
improve quality
-
comply with legal requirements
-
update digital content
-
adjust technical features
We may update these terms at any time. Updated terms take effect when posted on our website.
7. Providing the products
7.1 Delivery costs
Delivery costs are shown on our website.
7.2 Delivery of physical goods
We aim to dispatch goods as soon as reasonably possible. Dispatch times are guides only. High demand may extend dispatch times.
Multiple items may be shipped together.
If you do not receive your goods, you must notify us within 20 days of the shipped date. You must provide:
-
your order confirmation
-
your shipped email
Without these, we cannot process refunds or replacements.
Orders must be classified as lost by the delivery service before we can act.
7.3 Delivery issues
We are not responsible for delays outside our control. We are not responsible for mail forwarding services. Our obligation is to deliver to the address provided at checkout.
7.4 Fulfilment partner
We use an external supplier for fulfilment and delivery.
7.5 Returns and resends
a. If you are not at home
If delivery is attempted and confirmed by tracking, and the parcel cannot be delivered:
-
you are responsible for return and resend charges
-
you are responsible for costs incurred for safe return
-
we cannot resend or refund until the parcel is received back at our hub
b. Incorrect delivery details
If you enter incorrect details (name, address, contact information):
-
you are responsible for return and resend charges
-
we cannot resend or refund until the parcel is returned to our hub
c. Non‑collection or unpaid taxes
If you fail to collect your parcel or fail to pay local taxes:
-
the parcel will be returned to us
-
you are responsible for return and resend charges
-
we cannot resend or refund until the parcel is returned to our hub
7.6 Failure to re‑arrange delivery
If you do not re‑arrange delivery or collection, we may charge storage costs and further delivery fees. If we cannot contact you, we may end the contract.
7.7 Responsibility for goods
Goods become your responsibility once delivered to the address provided.
You must notify us of any issues within 72 hours of receipt.
7.8 Ownership
You own goods once payment is received in full.
8. Digital content
Digital content is made available as soon as your order is accepted.
You must not:
-
download
-
copy
-
store
-
screenshot
-
record
-
share
-
redistribute any digital content unless expressly permitted.
Digital content may require updates, compatible devices and internet access.
9. Pre‑orders and bespoke items
Pre‑orders and bespoke items:
-
may have cancellation fees
-
may not be eligible for refunds once processing begins
-
cannot be refunded once marked as shipped
-
are non‑returnable unless faulty
10. Ending the contract
Your rights depend on what you purchased.
10.1 Faulty or misdescribed goods
You may have a legal right to end the contract or receive a refund.
10.2 Ending the contract due to our actions
You may end the contract if:
-
we change the product or terms and you do not agree
-
we make a pricing error
-
we do something wrong
10.3 Changing your mind (UK consumers only)
You have 14 days to change your mind for most products, subject to:
-
goods with integral packaging opened or damaged
-
digital content once downloading or streaming begins
-
sealed audio or video once unsealed
-
pre‑orders
-
bespoke items
-
items already in processing
You must pay return costs. Cancellation fees may apply.
11. Returns
To return goods, email us or write to us with your order details.
Return address:
The Octunnumi Hereford House 3 Offa Street Herefordshire HR1 2LL United Kingdom
We reimburse return costs only if goods were faulty or misdescribed.
Refunds are made to the original payment method.
We may deduct:
-
reduction in value caused by handling
-
cancellation charges
-
administration fees
Refunds are made within 14 days of receiving returned goods.
12. Membership and digital content access
Membership grants access to online content only. You must not:
-
download
-
screenshot
-
record
-
copy
-
share
-
redistribute any membership content.
Membership content includes:
-
new narratives
-
articles
-
short stories
-
interviews
-
lore snippets
-
musings
-
digital assets
-
audio
-
animations
Content is uploaded throughout each month. Content may change at any time.
All content is copyrighted and belongs to The Octunnumi.
You must not:
-
share login details
-
allow others to access your membership
-
use automated tools
-
scrape content
-
train AI systems on our content
-
bypass content protections
We may suspend or terminate membership for misuse.
All Octunnumi works are fictional.
13. Price and payment
Prices are shown in GBP. If ordering from outside the UK, your bank may convert the price.
We accept Visa, Mastercard, Maestro and Amex.
You must pay at checkout for goods and before downloading paid digital content.
If we discover a pricing error, we may cancel the order and refund you.
14. Liability
We do not exclude liability where unlawful to do so.
We are not liable for:
-
business losses
-
loss of profits
-
indirect or consequential losses
Digital content is provided “as is”.
15. Governing law
These terms are governed by English law. You may bring legal proceedings in England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings there.
