We do deliver worldwide however if your country is not

on the drop down list, do please contact us for details on

how to place your order.

Due to the Covid19 pandemic some worldwide postal services have been severely impacted,

added to which delays in ports and customs departments

worldwide due to the time of year is creating a backlog of products

being imported to your wonderful countries.

This is unfortunately having an impact on some of our delivery times.

Please check with your local government on expected delays to goods arriving before placing your order, or if you are waiting for a delivery that has been marked as shipped.

Prices have also been greatly affected.

                 Please be assured we are always looking for better options in                     both cost and service for you.

If you would prefer to have your parcel sent via *DHL Express due to the extremely long delays faced in your country, please contact us via our connect page on the website. 

*Please note DHL prices are subject to change daily and are charged at a higher rate than our standard post. Prices exclude any duties or taxes charged by your country and aim to deliver within 7 working days. 

Understanding your delivery notifications.

Please be aware that ' Processing '  does not mean  dispatched.

It does mean that they are in the system and our fulfilment team are in the process of collating your order. It may take some time before there appears to be any movement on your order, especially in the case of any new releases.

 

As soon as your items are ready they will be moved to shipped.

 

This does not mean they have been delivered.

What this does mean is that your order is now with our logistics team and is being made ready for collection by the delivery service responsible for bringing your order to you.

 

As soon as your item has been marked as shipped it will be passed to your delivery service who will then scan the barcode that contains your tracking number.

 

This in turn will then appear on your Track Your Package page for you to be able to follow its progress – it can take up to 48 hours for a tracking number to show. 

 

We strongly advise that once you have your tracking number you keep an eye on its journey as any issues are better dealt with in real time than at a later date. 

 

Please know that it is our intention to have your order delivered to you in a timely fashion and in good order. If there are any problems, we are of course always here at The Octunnumi to help with any issues that you may have but we do only have access to the same information that you do.

It is only by contacting the relevant delivery service that we can gather any further information regarding your package.

 

Should you have any questions regarding your order, do please feel free to contact us via the connect page here on our site, quoting your order number in the header.

We would also ask that you take the time to check your order details as when it has shipped we cannot make any amendments to the delivery details.

Please note that multiple item orders will be despatched according to the

longest time frame stated.

 

Wishing you the absolute best of everything always.